Clients Endorse Veracity
I share this review as a Board Member of an HOA who hired Veracity 8 years ago and our condo complex continues to do business with them.
The short version: Veracity is FANTASTIC and I 100% recommend doing business with them if you’re seeking skilled, experienced, effective and efficient HOA management. I served on the Board for 4 years and was continually impressed with the communication, organization, record keeping, vendor selection / management, professionalism and expertise of Veracity at a very reasonable cost.
The long version: The communication speed and detail from Veracity is excellent and far surpasses that of any other company our complex has used in the 13 years I’ve owned in our complex. Emails from the Board and residents are responded to promptly and in great detail.
Veracity’s follow up and record keeping are bar none. Any time a member or resident complained that their repair requests were being ignored or complained of response time from Veracity, our manager provided compiled notes (sometimes dating back years) with time stamped detail about each phone call or email on the topic. Every single time, without exception, the member was incorrectly remembering or misrepresenting the situation/events. Sometimes Veracity has to give answers that members don’t like to hear (the issue is the responsibility of the owner, or that request was denied by the Board, or the request isn’t legally allowed per Dallas law, or that structure is managed by Atmos/AT&T, etc), but it doesn’t mean Veracity isn’t doing their job.
Veracity came to the table with multiple vendors in every segment of maintenance. They understood that our unique roof and exterior materials would require specialized maintenance experts, and they already had multiple vendors to reach out to, all appropriately licensed and insured. Any issue we have encountered, Veracity comes ready with 3+ bids / scope of work to review and evaluate. This is something that was promised to us by many management companies, they never delivered. Veracity is the only company we’ve worked with that does this as standard practice, is ready to go, and does so eagerly.
Veracity has done this for a long time and they have an abundance of expertise, always ready with answers and solutions to problems that feel insurmountable and overwhelming as a Board member.
Veracity is exceptional at thinking out of the box. They’ve found creative ways to get our complex money by allowing advertising, they’ve asked adjacent complexes to help fund shared fences even though the structures were technically on our property line (doesn’t hurt to ask!), they’ve found thoughtful ways to lower our insurance costs without significantly lowering coverage or increasing liability, etc.
Veracity is also incredibly diligent. This is one of the main factors I believe sets Veracity apart from others. They can and will tackle the hard things. They know, and will warn you, the payoff may not be immediate, but if it is worth fighting they will fight it to the end.
Veracity has been in this business a very long time. They know where to anticipate problems, how to prevent problems, and the experience to know the best way to tackle issues. They are truly stellar, in my opinion and experience. I shudder to think what the financial and structural situation would be for our complex if we had not found and hired Veracity.
Veracity’s extensive expertise, fairness and determination are incredibly impressive and more importantly, consistent. As a (former) Board member, I can’t imagine doing business with anyone else. As a resident and owner, I know my condo and its future are in capable hands. I no longer worry about the long term structural and financial security of my home and investment. If you are a Board Member frustrated by your Management Company, look no further than Veracity! 10/10 recommend ⭐️⭐️⭐️⭐️⭐️
Veracity is always available to assist and understand that dealing with difficult circumstances are crucial to insure the HOA remains viable.
Great experiences with this organization. Very professional staff, super friendly and always helpful. Amazing company!!!
Veracity is fantastic and easy to work with! Great with communication and has been one of our favorite property management companies to work with in DFW.
We want safety, security, honesty, and fiduciary direction … we have a hell of a team.
We hired Veracity 14 years ago, and they saved our complex.
They are expertly knowledgeable and competent in every aspect of property management, and are loyal to sensible fairness and truth. They are especially adept with legal and financial issues. Admirably, they have zero tolerance for nonsense, and will stop abusive vitriol in its tracks. If you want an intelligent, responsible management company that will fiercely protect the soundness of your property with unmatched mastery, then hire Veracity. If you want pushovers with no backbone then look elsewhere, because you can’t scare Veracity with bully tactics or fool them with blame for your mistakes. They don’t set the dues, they collect them.
Personally, they are brilliant, kind, and humorous. They serve their industry and clients in a selfless capacity as if they answered a calling. We will keep them employed forever, as we have never had a company serve us so well. Since Veracity became our management company, our reserve funds have increased 900% and our property values have doubled (not exaggerating). Under their supervision absolutely nothing slips through the cracks, because there are none. You will not find a more capable team, nor will you regret tasking them to the stewardship of your valued property and assets.
Veracity took over property management responsibilities from an inept predecessor and promptly set about upgrading our financial reporting, improving property inspection practices and helping to educate the board on its governance responsibilities. Talented and conscientious, their manager has made a real difference in the quality and performance of our association. I can recommend Veracity without reservation to any homeowner’s association that needs first-rate property management.
Veracity has gone over and above on every task that they have taken on. Veracity displays leadership in the industry of property management.
We are extremely pleased with the services provided by Veracity. Financial information is clear and easily understood. Integrity of our property has improved through guidance, knowledge and valuable options presented to our Board of Directors. We appreciate the steadfast performance generated by the team of experts partnering with us at Veracity.
By the time I sold my property, the community’s appearance – and my property’s value – had improved significantly.
Another key benefit of working with Veracity was their knowledge of evolving HOA regulations and community issues; they provide valuable guidance to their HOA Boards when modifications / enhancements to Governing Docs are needed. I cannot recommend Veracity highly enough!
Definition of Veracity- conformity to facts; accuracy.
What this means is that Veracity will be truthful and sincere with how they treat you, I have seen this personally for the last 6 years.
You have found your management company for life.
Veracity, for a very competitive price, relieved our Board and officers from much of the burdensome administrative duties of our HOA and allowed us to focus on management. I am happy that we chose Veracity.
Our homeowners association has been very pleased with the services and professionalism provided by Veracity. Veracity provides us prompt, knowledgeable and professional service that never leaves the board feeling like we are making decisions without appropriate guidance. Among other improvements, Veracity has helped our board to eliminate unnecessary expenses and negotiate better contracts. The result has been that we have improved the services provided to our homeowners while decreasing the association dues.
Veracity reviewed each and every service contract, i.e. pest control, trash service, landscape, etc. and brought the same or better service for the same or less money.
We have been completely happy with Veracity.
If you’re looking for hands-on management, look no further.
Very detailed and by the book, which is what we needed, knew more than what we knew regarding our HOA.
Veracity is both well organized and responsive.
